Lori Brown is passionate about all things CX and EX.  Recognized as a thought leader in the industry, Lori brings this global perspective and experience as the leader of L. Brown CX Consulting.  

 Prior to forming her consulting practice, Lori spent over 20 plus years in the service and contact center industries bringing her expertise to a multitude of clients across numerous industries including retail, banking, entertainment and healthcare.  Throughout her career, she has served in senior leadership roles for several global BPO’s during periods of growth.  In her last role as a member of the Executive team, she took the BPO from $80MM to $400MM of profitable growth and transformed several of the functional support teams as part of this journey.

 Lori is innately an innovative thinker and brings this perspective to every project she leads.   From building consistent delivery practices across global teams to deploying Business Intelligence technology that transformed the DNA of the companies she worked for, Lori has a clear vision for how to drive teams through healthy organizational change.  The results are consistent: Superior Customer Experience delivery and Employee Experience improvement that leads to higher retention and proficiency.

When she is not working with clients, Lori is passionate about giving back to the community.  She is an active volunteer for Meals on Wheels and countless non-profit organizations.  She received her degree from University of Florida, and was recently certified in DE&I practices.