The special guest is Lori Brown (Chief Experience Officer of The Results Companies). The host is Dan Gingiss (Professional Customer Experience Speaker and Consultant). This video interview is about exceptional customer experiences and contact center management. Lori Brown talked about The Results Companies, how they manage their company, changes to contact centers in light of COVID-19, remote workforce, working from home, self-service, and more.
Interview with Chief Experience Officer Lori Brown | The Results Companies | Dan Gingiss
