by L. Brown | Mar 9, 2023 | Media
My conversation with Bernie focused on creating a great frontline experience. Happy employees, given good technology to support the customer experience, insights to understand your customer and empowerment to make a difference can help deliver a great brand... 
by L. Brown | Feb 20, 2023 | Media
The volunteer advisory council is a group of individuals who wish to donate their time and talents to further the mission of Meals on Wheels South Florida. If you would like more information on how you can get involved, please contact our Executive Director, Mark... 
by L. Brown | Jan 24, 2023 | Media
Customer experience continued to be a hot topic in 2019, and 2020 should prove to be no different. Since consumers and corporate buyers have been given a public voice on social media, they’ve used that voice to demand better experiences from the companies with which... 
by L. Brown | Jan 24, 2023 | Media
I am an Advisory Board Member and Moderator for HMG Strategy, with a strong background in the technology industry. As an Advisory Board Member, I provide strategic guidance to the leadership team. As a Moderator, I facilitate engaging discussions among technology... 
by L. Brown | Jan 23, 2023 | Media
In today’s digital age, retailers and e-commerce businesses are constantly faced with the challenge of staying relevant and competitive. As consumer expectations continue to rise, it’s becoming increasingly important for brands to provide exceptional... 
by L. Brown | Mar 2, 2021 | Media
The special guest is Lori Brown (Chief Experience Officer of The Results Companies). The host is Dan Gingiss (Professional Customer Experience Speaker and Consultant). This video interview is about exceptional customer experiences and contact center management. Lori...